FAQs

FAQs

1. How do I place an order?

  • Visit our website at www.ResponderRacks.com, browse our collection, add items to your cart, and proceed to checkout.

2. What payment methods do you accept?

  • We accept all major credit cards, PayPal, and other secure payment methods listed at checkout. I am currently not taking orders in person, but will consider it in the near future.

3. How long will it take to receive my order?

  • Shipping times vary by item, but generally, you can expect delivery within 7-10 days. We’ve had items deliver much faster, but it just depends on the carrier.

4. Can I return or exchange my purchase?

  • We do not accept returns. Refunds will be made to lost orders or incorrect/defective items. Exchanges are made on a case-by-case basis based on excess inventory. Please contact us for more information.

5. What if my item is defective or damaged?

  • If your item is defective or damaged, please contact us within 7 days of receiving your order for a replacement or refund.

6. Are the items field-approved for EMS use (AMR Contra Costa Employees ONLY) ?

  • No, these items are not field-approved. Please wear them at your own risk. If you are spoken to by a Supervisor, do not claim they were sold for field use.

7. Do your items run true to size?

  • Our items tend to run small after testing them out. For the perfect fit, we recommend ordering one size larger than your usual size especially if you prefer your clothes to have a more loose fit.

8. How do I care for my hoodie or shirt?

  • Machine wash cold with like colors, tumble dry low, do not bleach, and iron on low heat, avoiding the graphic area.

9. Do you offer custom designs?

  • Yes, we are working on more designs, including specific ones for Dispatch and Nurses, as well as customized designs with your name on them. Please reach out to orders@responderracks.com and title the email “Customized Order,” and we can create an order for you.

10. How can I contact customer support?

Contact Us